GRADUATING THE ACADEMY
GRADUATING THE ACADEMY
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Founded in 2022, Filigran builds open-source cybersecurity platforms now used by more than 6,000 organizations worldwide, including the FBI. Filigran Academy is where users learn to work with those platforms. When I joined, the CEO pulled me aside and outlined his vision: a top-tier customer education platform where customers would learn to think with the product, not just operate it.
At the time, the Academy consisted of three early learning paths focused on the basics of the flagship product. There was no production system, no scalable infrastructure, and no formalized quality control. Meanwhile, the company had expanded to include OpenAEV and XTM Hub, and I had one month until its go-to-market launch to deliver a net-new course.
This portfolio documents how I evolved the Academy across three phases, in just seven months.
PRODUCT LAUNCH UNDER PRESSURE
PRODUCT LAUNCH UNDER PRESSURE
Built and launched the OpenAEV course within one month of joining, in time for go-to-market. Established the Academy’s initial production baseline under deadline pressure.
PRODUCTION INFRASTRUCTURE
PRODUCTION INFRASTRUCTURE
Built the systems needed to scale the Academy beyond one-off course production. Standardized how lessons are produced and reviewed, so new courses can move from idea to launch in a repeatable way.
MINI COURSES
MINI COURSES
Introduced Mini Courses as a short-form layer in the Academy to answer common customer questions quickly. These focused, three-minute videos explain the reasoning behind key platform behaviors and give Customer Success a simple resource they can share during real investigations.
DATA-INFORMED ENABLEMENT
DATA-INFORMED ENABLEMENT
Shifted the Academy goal from producing more courses to solving common customer problems. Built an AI agent that analyzes real support tickets to help prioritize high-impact content, launched targeted Mini Courses, and proposed a Use Case Library based on real product usage.
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