FILIGRAN ACADEMY, AT SCALE
FILIGRAN ACADEMY, AT SCALE
Rebuilt Filigran Academy’s operating model to support growth. Replaced informal prioritization with an AI agent that analyzes customer support signals and guides content decisions.
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HELP CONTENT AS PRODUCT INFRASTRUCTURE
HELP CONTENT AS PRODUCT INFRASTRUCTURE
Aligned help documentation at JP Morgan Chase to a major interface rollout and introduced governance, reuse, and structured workflows to support long term product growth.
COMPLEX SYSTEMS AT GLOBAL SCALE
COMPLEX SYSTEMS AT GLOBAL SCALE
Created developer education, UX content, and product messaging for multiple Google initiatives, translating complex technical systems into clear explanations for developers and global audiences.
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